Refund & Returns Policy
At Pixelind, we strive to deliver high-quality digital and publishing services. This Refund Policy outlines the circumstances under which refunds may or may not be issued.
1. General Refund Policy
All payments made to Pixelind are non-refundable once the project has commenced. By purchasing our services, you acknowledge and agree to this policy.
2. Eligibility for Refund
Refunds may be considered only under the following conditions:
- If Pixelind is unable to start or deliver the agreed service
- If a duplicate payment is made by the client
- If a written agreement explicitly states a refundable condition
3. Non-Refundable Services
The following services are strictly non-refundable once work has started:
- Book Editing and Formatting
- Cover Design
- Book Marketing and Amazon Advertising
- KDP A+ Content Creation
- Publishing & Distribution
- Web Development
- Complete Publishing Packages
4. Cancellation Policy
If a client chooses to cancel a project after it has begun, no refund will be issued. Any completed or in-progress work will be delivered where applicable.
5. Partial Refunds
Partial refunds may be issued at Pixelind’s sole discretion, depending on the stage of the project and the amount of work already completed.
6. Chargebacks & Payment Disputes
Clients are encouraged to contact Pixelind directly before initiating any chargeback or payment dispute. Unauthorized chargebacks may result in immediate termination of services.
7. Third-Party Costs
Any payments made to third-party platforms (such as Amazon, advertising platforms, hosting providers, or plugins) are non-refundable and outside Pixelind’s control.
8. Service Delays
Delays caused by client inaction, late responses, or incomplete information do not qualify for refunds.
9. Policy Updates
Pixelind reserves the right to modify this Refund Policy at any time without prior notice. Updates will be posted on this page.
10. Contact Information
If you have any questions regarding this Refund Policy, please contact us through pixelind.com.
